We are here to support you
Saketa offers different support models to meet the customer needs and better assist with any questions on the products purchased. All products are by default supported by the basic support program as a part of the product purchase and will get the support on bug fixes.
Basic Support: This will be an online support through emails, chat or saketa forums, that will provide a customer assistance with questions and any bug fixes reported.
Premium Support: This is an annual premium support program to help customers with any configurations or questions by the technical experts with a turn-around time of about 8-12 hours (on a business day) to provide efficient assistance or technical advice on any enhancements or customizations needed to suit the product to your business needs. There will be support on phone available, free upgrades for the next versions and free trial invitations for the upcoming products.
Customizations and Enhancements: Saketa has a team of technical experts that can advise a customer on the customizations and enhancement needs and implement it in a cost effective and efficient way. These can be worked on as a T&M or fixed cost based on the product and complexity of the features.
Please feel free to reach out to our customer specialists at firstname.lastname@example.org to discuss what are you looking for and what is right for you. They will work out the best options and help you have the best experience with saketa and its product line.